Streamlining Records Management to Boost Compliance, Eliminate Patient Complaints, and Deliver a Gold Standard of Care.

The Challenge: Frustrated Patients and Unnecessary Costs

Despite their focus on clinical excellence, this Orthopedics Specialists group faced persistent operational friction in one crucial area:
medical record requests. Before partnering with Provider1st, the practice’s previous vendor relationship led to a series of escalating
challenges:

Patient Frustration: Record delays and poor communication led to repeated patient complaints.
Flawed Financial Model: Previous vendor billed the practice small, unnecessary processing fees.
Subpar Service Alignment: Service quality did not meet the practice’s required “gold standard of care.”

The Solution: Service Excellence and a Better Bottom Line

This clinical provider chose Provider1st for their demonstrated commitment to service and efficiency. Provider1st streamlined the entire records management process and addressed the financial pain point by:

• Shifting all associated costs directly to requestors, eliminating processing fees for the practice.
• Implementing high-level, compliant processes that drastically improved turnaround times and communication

The Results: Time, Savings, and Confidence

The transition to Provider1st was swift and highly impactful. By removing administrative burdens and enhancing compliance, Provider1st
empowered the TRI-VALLEY staff to focus entirely on patient care:

Significant Drop in Patient Complaints, freeing up staff time
Noticeable Cost Savings, eliminating administrative processing fees
Major Improvement in Turnaround Time for record delivery
Increased Compliance Confidence working with Provider1st

 “Partnering with Provider1st has been one of our most successful operational transitions. Their efficiency, professionalism, and commitment to service excellence align perfectly with the high standards we expect from all our partners.”